Gift Card Terms & Conditions

 

  • The Dean Group Card is available in euro (€) only. The Card is not a cheque guarantee, credit card, charge card, nor is it a debit card linked to a current account. It is a prepaid card which means that money must be loaded onto the Card at the time of purchase.
  • It is the purchaser’s responsibility as the purchaser to ensure that the recipient of the Dean Group Gift Card is aware of the Terms and Conditions that apply to the Dean Group Gift Card.
  • The Dean Group Gift Cards can be exchanged for goods and services in any Dean Group venues in Ireland. The full list of Dean Group venues are below:
    •  Hotels
      • The Dean Dublin
      • The Dean Cork
      • The Dean Galway
      • The Leinster
      • The Mayson
      • The Devlin
      • The Clarence
      • Glasson Lakehouse
    • Restaurants
      • Sophie’s Restaurant – Dublin, Cork and Galway
      • Elephant & Castle at The Mayson
      • Elephant & Castle at The Dean Galway
      • Layla’s Rooftop Restaurant
      • Jean-Georges Restaurant
      • Ryleigh’s Restaurant
      • Roberta’s Restaurant
      • Tomahawk Steakhouse
  • Please note that The Dean Group Gift Cards are not valid in Cleaver East (located in the Clarence) or other Elephant & Castle locations (except at The Dean Galway and The Mayson).
  • Dean Group Gift Cards are not valid in Jean-George Restaurants outside of Ireland.
  • No change will be given and any remaining balance can be left on the Gift Card for future purchases.
  • Values are non-transferable, cannot be exchanged for cash equivalent and are non-refundable.
  • Purchases of Gift Cards have a 14 day refund period, after which they are non-refundable. Refunded Gift Cards will be cancelled and the Gift Card will be held to be void.
  • Our Gift Cards have an expiry date of five (5) years from date of purchase.
  • Any unused credit will be treated as forfeited by the customer on the expiry date in respect of the Gift Card and the unused credit be treated as no sale.
  • Register your Gift Card, top up, or check your balance online at any of our websites.
  • Minimum load value of a The Dean Group Gift Card is €10.
  • The Gift Card can be used as often as the cardholder would like while the card is valid and until the total amount has been used up. Gift Cards can also be used in conjunction with other payment methods. Gift Cards can be topped up at any venue or online.
  • Gift Cards cannot be refunded or exchanged for cash. Gift Cards cannot be replaced in the event of lost or stolen Gift Cards.
  • In the event of suspected or proven fraud and/or improper use of The Dean Group Gift Card, The Dean Group reserves the right to suspend (pending investigation) or cancel any Gift Card without notice.
  • For queries related to Gift Cards please firstly review all T&Cs, and then please email info@thedeanhotels.com
  • The Dean Group will not be liable to you or anyone else for any losses suffered or incurred due to delay in delivery or for any lost or misdirected Gift Cards. Lost, damaged or stolen cards shall not be replaced or refunded.
  • When purchasing a Gift Card for digital or postal delivery, it is the customer’s responsibility to ensure all recipient details are accurate. The Gift Card must be presented at the venue in order to redeem.
  • The Gift Card must be presented on arrival at the venue, restaurant or bar. Gift Cards that have been altered or damaged in any way will not be accepted.
  • All bookings are subject to availability.
  • We reserve the right to amend these Terms and Conditions at any time.
  • These Terms and Conditions and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with these Terms and Conditions shall be governed by the laws of Ireland and are subject to the exclusive jurisdiction of the courts of Ireland.