Frequently Asked Questions
What is the cancellation policy at The Clarence during Covid-19?
Need to cancel? No problem! Please make sure you cancel, at least 24 hours before arrival.
If you haven’t been able to let us know 24 hours in advance, or in the case of a no-show, you’ll be charged for the first night’s accommodation.
We understand that COVID-19 can impact plans, for any cancellations outside the policy, we will offer the value as a credit voucher to use for a future reservation. Cancellations on prepaid or deposit paid reservations, a credit voucher will also be offered to the full value. To arrange the credit note please contact the hotel reservation team directly. firstname.lastname@example.org
How to cancel or amend a reservation?
Booked Direct via Hotel Website / Hotel Reservations Office? Please contact the hotel reservations team directly to confirm the cancellation or amendment. email@example.com
Booked via a 3rd Party Website. i.e. Booking.com or Expedia? Please contact the 3rd Party Website directly to confirm cancellation or amendment.
What Covid-19 procedures are you following?
To read all about our Covid-19 Safeguarding program please visit https://theclarence.ie/youre-in-safe-hands/
What are the best modes of transport to and from The Clarence Hotel & Dublin Airport?
The Airlink 747 bus service outside of the arrivals hall, has a stop at Christchurch Cathedral which is 5 minutes walking from The Clarence. The journey costs €7 per person and takes approximately 40 minutes. See their website for the latest Airlink 747 timetable.
The Aircoach bus service, outside the arrivals hall, has a stop at O’Connell Street which is 10 minutes walking distance from The Clarence. The service runs 24/7, the journey costs €7 and takes around 35 minutes. See their website for the latest Aircoach timetable.
Taxi from just outside the terminal, which typically costs €30 to €40, depending on traffic. There is no need to book as there are always taxis available and the journey takes approximately 30 minutes.
Private transfer organized with our partner company, suitable from 1 to 52 people. More information available upon request.
What are the parking options at The Clarence Hotel Dublin?
The most convenient car park near The Clarence is the Jervis Street Car Park, which is located at 61-66 Jervis St, Dublin 1. We have an agreed rate of €19.00 for 24 hours parking. To avail of this rate you simply need to keep your copy of your bill from The Clarence and present it to the car park office when paying.
What is the best route to get from Dublin airport to The Clarence Hotel?
From Dublin Airport, continue onto Swords Rd/R132.
Continue on R132 for approx 3 km and then take the 3rd ramp exit at the roundabout onto the N1
Continue on N1 into city centre.
Plan your route with Google Maps directions.
Do you offer Private Chauffeur Driver services?
Yes, we work with a private chauffeur company. Rates available on request.
Executive Saloon – Mercedes E Class (>3 Pax)
Luxury Saloon – Mercedes S Class (>3 Pax)
Executive MPV – Mercedes Viano (>6 pax)
Sprinter Mini Bus (12pax)
Luxury Midi Coach (27 pax)
Executive Luxury Coach (52pax)
Standard Cancellation Policy:
The standard cancellation policy for all standard vehicles (Executive Saloon, Luxury Saloon and MPV) is 6 hours prior to local pick up time.
Late cancellation fees for a daily hire will be equal to the 3 hour minimum charge and transfers charged at the base transfer rate.
No-show fees will be equal to the hourly minimum or base transfer, as applicable for the confirmed vehicle, airport fee, tolls, parking, and other charges in the reservation.
For any No-show’s please be advised we will always try to contact the booker or passenger for authorization to dismiss the driver. If no contact is made with an authorized person we will dismiss the driver after 1 hour only.
Terms & Conditions
Rates quoted are exclusive of car parking and tolls.
Do you have a gym?
We do not have an on-site gym. Please ask our reception team for information local gyms.
Which plug sockets are used in Ireland?
The electrical supply in Ireland is 230v/50Hz. Plugs and sockets operate using three prongs and plug adapters are widely available.
What are the opening hours of The Clarence Hotel Dublin?
Our reception team are available 24 hours a day.
Breakfast is served 8am – 11am in The Clarence Bar.
Dining menu, coffee / pastries, drinks are served 12pm -10pm in The Clarence Bar.
For the latest opening hours of Cleaver East please see their website.